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The majority of online services should now be restored. Users may still experience lingering issues with some applications. Prior Authorization Request due dates have been extended to July 22nd. Digital Notices are now available.

Due to planned OnBoard maintenance occurring between 2:00 a.m. to 5:00 a.m. ET on Monday, July 22, 2024, and between 2:00 a.m. to 2:30 a.m. ET on Tuesday, July 23, 2024, email and text notifications may not be generated during this period. Please check your dashboards for prior authorization requests (PARs) and PAR responses submitted during this period. All other functionality will be working, including updates to the electronic case folders in eCase.

Contact Us

NYS Workers’ Compensation Board

  • Statewide Administrative Office:
    • 328 State Street, Schenectady, NY 12305-2318
  • Customer Service Toll-Free Number:
    • (877) 632-4996
  • Monday through Friday - 8:30 AM to 4:30 PM

Language Assistance

Please call us at (877) 632-4996 for free language assistance services.

Llámenos al (877) 632-4996 si necesita ayuda gratis en su idioma.

請給我們打電話,號碼:(877) 632-4996, 要求免費的語言協助服務。

Pod numerem telefonu (877) 632-4996 otrzymają Państwo bezpłatną pomoc językową.

Tanpri rele nou nan (877) 632-4996 pou jwenn sèvis èd gratis nan lang.

Chiamare il (877) 632-4996 per assistenza linguistica gratuita.

전화 (877) 632-4996 로 무료 언어 지원 서비스를 요청하십시오.

Чтобы получить бесплатные переводческие услуги, позвоните, пожалуйста, по следующему номеру: (877) 632-4996

অনুগ্রহ করে বিনামূল্যে ভাষা সহায়তা পরিষেবার জন্য আমাদের ফোন নম্বরে (877) 632-4996 ফোন করুন।

ביטע אָנקלינגען (877) 632-4996 פֿאַר פֿרײַ שפּראַך הילף באַדינען.

يُرجى الاتصال هاتفيًا بنا على الرقم ‎632-4996 (877) لتقديم خدمات المساعدة اللغوية المجانية.

Veuillez nous appeler au (877) 632-4996 pour obtenir les services gratuits d’assistance linguistique.

ي پر کال کریں۔ ‎632-4996 (877) زبان سے متعلق معاونت کی مفت خدمات کے لیے براہ مہربانی ہمیں

Sending Information to the Board


Centralized mailing address for all workers’ compensation claims and claim-related documents:

NYS Workers’ Compensation Board
Centralized Mailing Address
PO Box 5205
Binghamton, NY 13902-5205


Email addresses are listed for specific bureaus/offices.

Email claims-related documents to:

Bureau/Office Contact Information

Bureau Information Email Phone Fax
Workers’ Compensation Claims General inquiries or requests for information about specific workers’ compensation on-the-job injury/illness claims. Contact Claims Operations (877) 632-4996
Attachments and requests for the Board to take a specific action on a case should be submitted on the appropriate form. [Use this for submitting forms/attachments only]
District Offices and Customer Service Centers
Advocate for Business Questions from employers regarding coverage requirements, penalties or other issues related to workers' compensation, disability benefits and Paid Family Leave; requests for public education on the system. (518) 486-3331
Advocate for Injured Workers Questions from injured workers regarding complex claims, fatality claims and public education on the system. (877) 632-4996
Alternative Dispute Resolution (518) 486-9564 Fax: (518) 402-0113
Bureau of Compliance Questions related to workers’ compensation, disability benefits or Paid Family Leave insurance coverage. (866) 298-7830
CMS-1500 Questions related to the CMS-1500 form.
Disability Benefits Questions related to disability benefits for off-the-job illness or injury claims. Contact Claims Operations (877) 632-4996
Disputed Medical Bill Unit Information related to unpaid medical bills and the HP-1 (medical billing dispute) process. (800) 781-2362
eClaims Questions related to eClaims.
Finance (518) 474-9380
FOIL Requests Information on Freedom of Information Law (FOIL) requests.
Fraud Referral Hotline (800) 367-4448
Human Resources (518) 474-2685
Language Access Coordinator Language Access Plan (914) 916-2012
Medical Director’s Office Information related to finding an authorized health care provider, becoming an authorized provider, HP-1 arbitration process, medical fee schedules, medical treatment guidelines, independent medical examination issues, and other health care-related matters. (800) 781-2362
Office of General Counsel (518) 486-9564
Office of Security (518) 402-0172
Office of the Executive Director (518) 408-0469
Office of the Secretary Information on subpoenas and other legal papers served on the Board. (518) 402-6070
OnBoard Questions related to the Board's business information system.
Online Services Technical Support Questions related to technical assistance with online services. (844) 337-6305
Paid Family Leave Information, assistance and to request forms for New York State Paid Family Leave. (844) 337-6303
PPPL Requests Information on Personal Privacy Protection Law (PPPL) requests.
Public Information Office Media inquiries, questions about the Board, and requests for public outreach/education. (518) 408-0469
Rehabilitation Bureau (877) 632-4996
Subject Matter List Information on Subject Matter List.