The next chapter in the modernization of the New York State Workers’ Compensation Board, OnBoard, is well underway. The Board is building a new claims system that will replace our multiple legacy, paper-based claims systems with a single, web-based platform.

The new system will offer exciting elements, including improved and expanded access to real-time claim data, new electronic self-service features for interacting with the Board, and a reduction in the amount of overall paper forms to improve system responsiveness to stakeholder needs.

Intro To OnBoard Video

OnBoard is one of several key initiatives borne out of the Board’s Business Process Re-Engineering (BPR) Program – a multi-year effort designed to redefine the Board’s role in the workers’ compensation system, improve access to quality medical care and improve the underlying technology systems that support the organization. Many BPR initiatives have already been implemented, including virtual hearings, release of an updated medical fee schedule for Board-authorized providers, implementing performance standards to improve payer compliance, and improving the Board’s dispute resolution processes.

• See the original BPR recommendations [PPT].