All locations

• Hours: 8:30 AM to 4:30 PM
• Mailing address: PO Box 5205, Binghamton, NY 13902-5205

Most Board offices will be open to the public, by appointment, starting October 8, 2024. All in-person appointments must be scheduled in advance, day-of appointments cannot be accommodated. Please see below for location-specific details.

Contact the Board

• General inquiries: (877) 632-4996
• Scheduling in-person appointments: (844) 337-6301

Services Available by Appointment at District Offices and Customer Service Centers

• Attend a hearing
• File a claim
• Talk to a Social Worker and/or Vocational Rehab Counselor
• Use computer to:
  • View my case files in eCase
  • Complete a CE-200 application
  • Access Board's website
  • View Section 32 waiver agreement video

Requesting an in-person hearing

Any party attending a virtual hearing on or after October 8, 2024 can request to have their next workers' compensation hearing in person at a Board location. Such requests should be made directly to the Workers' Compensation Law Judge during a scheduled virtual hearing. Otherwise, hearings will remain virtual.

In-person hearings will bring the injured worker, their legal representative (if applicable), and other parties (if they so choose) together at a physical Board location for their hearing. Please note: Attorneys and legal representatives will be required to accompany their clients to all in-person hearings or find an appropriate substitute to accompany them.

*Note that in-person hearings for Allegany and Jamestown will be held in Buffalo, New City in White Plains, and Plattsburgh in Menands. The Queens location, which is closed to the public temporarily due to construction, will remain virtual only for hearings during renovations.

Requesting in-person services

Injured workers and other stakeholders can request in-person appointments at a Board office, but they must be scheduled in advance, day-of appointments cannot be accommodated. In-person appointments may be requested for support services and other Board resources, including meeting with one of our Vocational Rehabilitation Counselors or Licensed Master Social Workers (LMSWs), completely free of charge. These in-person appointments can be requested on or after October 8, 2024, by emailing VocRehab@wcb.ny.gov for an appointment with a Vocational Rehabilitation Counselor, or SocialWorkers@wcb.ny.gov for an appointment with an LMSW. You can also call the Board's Customer Service line at (844) 337-6301. Note: This number is not available for requesting an in-person hearing; as indicated above, those requests should be made directly to the Judge during a scheduled virtual hearing.

*Note that in-person appointments for Allegany and Jamestown will be held in Buffalo, New City in White Plains, and Plattsburgh in Menands. The Queens location, which is closed to the public temporarily due to construction, will remain virtual only for appointments during renovations.