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Due to planned OnBoard maintenance occurring between 2:00 a.m. to 6:00 a.m. ET on Tuesday, May 21, 2024, and between 2:00 a.m. to 5:00 a.m. ET on Wednesday, May 22, 2024, email and text notifications may not be generated during this period. Please check your dashboards for prior authorization requests (PARs) and PAR responses submitted during this period. All other functionality will be working, including updates to the electronic case folders in eCase.

Save the Date – COVID-19 and Workers’ Compensation Webinar

Technical Support

Password Requirements has recently implemented stricter password requirements. Users receiving an error while setting up a permanent password with the old 8 character requirement should create a password with a minimum of 14 characters, and include at least one alphabetic character AND one digit AND at least one special character (! @ # & * are examples of acceptable characters).

For assistance with these online services:

Contact the WCB Online Services Technical Support Unit

Telephone: (844) 337-6305
WCB Online Services Technical Support Unit Availability: Monday - Friday, 8:30am - 4:30pm

For assistance with all other online services, including, but not limited to:

Contact the ITS Enterprise Service Desk

Telephone: (844) 891-1786
Help Desk Availability: Monday - Friday, 7:00am - 7:00pm