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The technical issue for document submissions on or after 1/7/25 has been resolved and documents will start to be processed by their received date. Please do not resubmit documents.

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Medical Portal New User Access and Administration

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Accessing OnBoard

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Dashboard Overview

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Workload Administrator: Dashboard

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Workload Administrator: Assigning PARs

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Generated Documents

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Notifications for Updates to Dashboard

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Pharmacy Benefit Managers PAR Determination Email Notification

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Request for Further Information

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Independent Medical Exam Request Notification

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Multiple Requests with Same PAR Type

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Changing PAR Response

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Medication PAR

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DME PAR

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Treatment/Testing PAR

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Update Claim Sender/Request Insurer Review

Webinar Recordings

  • OnBoard: Limited Release Q&A Webinar for Payers - June 2022: Video / Slides
  • OnBoard: Limited Release Phase Three / Treatment/Testing PARs Q&A Webinar for Payers - May 2022: Video / Slides
  • OnBoard: Limited Release Training for Payers - Phase Three / Treatment/Testing PARs - April 2022: Video / Slides
  • OnBoard: Limited Release Phase Two / Durable Medical Equipment PARs Q&A Webinar for Payers - April 2022: Video / Slides
  • OnBoard: Limited Release Training for Payers – Phase Two / DME PARs – March 2022: Video / Slides
  • OnBoard: Limited Release Phase One / Medication PARs Q&A webinar for Payers – March 2022: Video / Slides
  • OnBoard: Limited Release Training for Payers – Phase One / Medication PARs – February 2022: Video / Slides

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