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The majority of online services should now be restored. Users may still experience lingering issues with some applications. Prior Authorization Request due dates have been extended to July 22nd. Digital Notices are now available.

Due to planned OnBoard maintenance occurring between 2:00 a.m. to 5:00 a.m. ET on Monday, July 22, 2024, and between 2:00 a.m. to 2:30 a.m. ET on Tuesday, July 23, 2024, email and text notifications may not be generated during this period. Please check your dashboards for prior authorization requests (PARs) and PAR responses submitted during this period. All other functionality will be working, including updates to the electronic case folders in eCase.

eClaims Administrator Responsibilities


An Administrator acts as the gatekeeper for the Trading Partner. They are responsible for creating and maintaining the necessary associations for the submission of EDI data. An Administrator will be responsible for keeping the Board informed of the changes within each organization to support the submission of data. Since the EDI standard requires validations, maintaining accurate information about sender relationships and key identifiers (FEIN and Zip codes) in the Board's databases is essential. Additionally, for web filers the Administrator will control users.

Note: Giving access to a person who is not employed by the organization listed in the eClaims trading partner profile violates 110-a.

The Administrator will use the online web application to:

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