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The majority of online services should now be restored. Users may still experience lingering issues with some applications. Prior Authorization Request due dates have been extended to July 22nd. Digital Notices are now available.

Due to planned OnBoard maintenance occurring between 2:00 a.m. to 5:00 a.m. ET on Monday, July 22, 2024, and between 2:00 a.m. to 2:30 a.m. ET on Tuesday, July 23, 2024, email and text notifications may not be generated during this period. Please check your dashboards for prior authorization requests (PARs) and PAR responses submitted during this period. All other functionality will be working, including updates to the electronic case folders in eCase.

OnBoard Training: Health Care Providers Accessing OnBoard

Training: Health Care Providers

How to Access OnBoard

OnBoard is accessed through the Board's Medical Portal. If you're not registered for the Medical Portal, view New User Access and Administration: Health Care Providers.

As an OnBoard user, you will be required to complete multifactor authentication (MFA). For instructions, visit the multifactor authentication webpage.

In the teal bar at the top of the Board's website, locate the Online Services drop-down list on the right.

Board Website Online Service drop-down list

Select the down arrow to display the list of services and select Medical Portal. Then select Log In.

Medical Portal Online Services Link

Enter your Board-assigned Medical Portal NY.GOV ID username and password. username and password log in

On the Medical Portal home page, you will notice an OnBoard logo OnBoard logo displayed next to Prior Authorization Request (PAR) and Request for Decision on Unpaid Medical Bill (Form HP-1.0). These links will take you to your OnBoard dashboard.

Note: The Drug Formulary Prior Authorization application will be available in read-only mode effective March 7, 2022, to allow access to previously submitted requests for 30 days. All "in progress" requests will be transferred to the OnBoard dashboard Active tab. All previously completed medication prior authorizations will be available for viewing in OnBoard on the dashboard Resolved tab.

All prior authorization requests will be done using the Prior Authorization Request (PAR) link.

Medical Portal