How to Access OnBoard
OnBoard is accessed through the Board's Medical Portal. If you're not registered for the Medical Portal, view New User Access and Administration: Medical Suppliers.
In the teal bar at the top of the Board's website, locate the Online Services drop-down list on the right.
Select the down arrow to display the list of services and select Medical Portal. Then select Log In.
Enter your Board-assigned Medical Portal NY.GOV ID username and password.
On the Medical Portal home page, you will notice an OnBoard logo displayed next to Request for Decision on Unpaid Medical Bill(s) (Form HP-1.0). This link will take you to your OnBoard dashboard.