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Due to a technical issue, document submission by email to is temporarily unavailable. Please use alternative methods for submitting documents until this issue has been resolved.

Due to planned OnBoard maintenance occurring between 2:00 a.m. to 5:00 a.m. ET on Monday, April 15, 2024, notifications may not be generated during this period. Please check your dashboards for prior authorization requests (PARs) and PAR responses submitted during this period. All other functionality will be working.

OnBoard Training: Medical Suppliers Accessing OnBoard

Training: Medical Suppliers

How to Access OnBoard

OnBoard is accessed through the Board's Medical Portal. If you're not registered for the Medical Portal, view New User Access and Administration: Medical Suppliers.

As an OnBoard user, you will be required to complete multifactor authentication (MFA). For instructions, visit the multifactor authentication webpage.

In the teal bar at the top of the Board's website, locate the Online Services drop-down list on the right.

Board Website Online Service drop-down list

Select the down arrow to display the list of services and select Medical Portal. Then select Log In.

Medical Portal Online Services Link

Enter your Board-assigned Medical Portal NY.GOV ID username and password. username and password log in

On the Medical Portal home page, you will notice an OnBoard logo OnBoard logo displayed next to Request for Decision on Unpaid Medical Bill(s) (Form HP-1.0). This link will take you to your OnBoard dashboard.

Medical Portal