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The majority of online services should now be restored. Users may still experience lingering issues with some applications. Prior Authorization Request due dates have been extended to July 22nd. Digital Notices are now available.

Due to planned OnBoard maintenance occurring between 2:00 a.m. to 5:00 a.m. ET on Monday, July 22, 2024, and between 2:00 a.m. to 2:30 a.m. ET on Tuesday, July 23, 2024, email and text notifications may not be generated during this period. Please check your dashboards for prior authorization requests (PARs) and PAR responses submitted during this period. All other functionality will be working, including updates to the electronic case folders in eCase.

Injured Workers Legal Assistance Project

The Board is partnering with non-profit legal organizations to assist injured workers in obtaining free legal representation when these workers are seeking medical treatment exclusively (known as "medical-only" claims). Medical-only claims are those where the legal issue before the Board relates only to a medical dispute, such as the denial of a request for authorization for a medical procedure or test. These disputes do not involve matters where the injured worker is losing time from work and seeking benefits for periods of lost time. Rather, they involve a medical issue that will not result in monetary award to the injured worker. This new partnership between the Board and these legal organizations will help injured workers with medical-only issues get better access to justice and the medical care that they need.

The Board is partnering with the NYS Bar Association to help injured workers who have a medical-only claim find an attorney. To request an attorney, complete the NYS Bar Association’s online form.

The current list of participating legal organizations also includes:

If your legal organization wants to become a partner, send an email to and someone will contact you.