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Letter From Chair Rodriguez to Carriers and Payers of Workers' Comp: Speeding up the resolution process for COVID-19 claims

WCB Information Related To Novel Coronavirus (COVID-19)

Dear Claims Administrator –

Your prompt action is needed to ensure that COVID-19 claims are resolved in a timely manner, to ensure individuals with a workplace illness receive prompt and proper medical care and indemnity benefits.

The NYS Workers’ Compensation Board (Board) is requesting your immediate assistance to speed up the resolution process for COVID-19 claims when a notice of controversy has been filed. As you may know, the Board promptly schedules pre-hearing conferences for controverted cases. When a claim has medical documentation on file, the pre-hearing conference is typically held within 30 days of receipt of the notice. Scheduling a pre-hearing conference may be delayed if the Board does not have medical documentation on file.

For COVID-19 claims, the Board is not receiving the timely medical documentation required in order to establish a claim, and we need your help in doing so. For all open COVID-19 claims, please complete your review of your claims systems and send the requested documentation to the Board no later than September 25, 2020.

If you are not the correct individual to respond to this request, please forward to the appropriate individual.

Questions? Contact

Thank you for your continuing efforts to resolve these cases expeditiously.


Clarissa Rodriguez
Chair, Workers' Compensation Board

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