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Workers’ Compensation Board

Information Related To Novel Coronavirus (COVID-19)

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The next chapter in the modernization of the New York State Workers’ Compensation Board, the Business Information System (BIS) Project, is well underway. Through the BIS Project, the Board and our integration partner, CapTech Consulting, is building a new claims system that will replace our multiple legacy, paper-based claims systems, such as CIS and eCase, with a single, web-based platform.

The new system will offer exciting elements, including improved and expanded access to real-time claim data, new electronic self-service features for interacting with the Board, and a reduction in the amount of overall paper forms to improve system responsiveness to stakeholder needs.


The multi-year project officially kicked off in Summer 2019, with CapTech Consulting now on site and actively working with Board staff to design the new and improved system.

In this first phase, the project team is reviewing current processes and systems to determine where we can find efficiencies for the Board and our stakeholders, while also improving overall productivity and performance.

Get Involved & Stay Informed

The Board is committed to partnering with our external stakeholders throughout the project to gain critical input to ensure the new system addresses their needs. Keep an eye on our upcoming webinars page for upcoming BIS Project webinar announcements. Your thoughts, concerns, and ideas are always welcome and appreciated. You can reach the BIS Project Team at

The Board will also be sharing regular updates as we make progress on this important project. To stay informed on the BIS Project, please watch this page and subscribe for email updates.

A Business Process Re-Engineering Project

The BIS Project is one of several key initiatives borne out of the Board’s Business Process Re-Engineering (BPR) Program - a multi-year effort designed to redefine the Board’s role in the workers' compensation system, improve access to quality medical care and improve the underlying technology systems that support the organization. Many BPR initiatives have already been implemented, including virtual hearings, release of an updated medical fee schedule for Board-authorized providers, implementing performance standards to improve payer compliance, and improving the Board’s dispute resolution processes.


  • Business Information System (BIS) Project Webinar - January 14, 2020: VideoLink to External Website / Slides adobe pdf
  • Business Information System (BIS) Project Q&A Webinar - January 21, 2020: VideoLink to External Website / Slides adobe pdf