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Workers' Compensation Board

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Contact the WCB Customer Support Unit:

For assistance with these online services:

  • Dental Fee Schedule
  • Diagnostic Testing Network (DTN)
    • DTN Claim Administrator Registrations
    • Diagnostic Testing Network Look-Up
  • eCase
  • Health Care Provider Search
  • Medical Treatment Guidelines (MTG)
    • MTG Insurer Registrations
    • Search for Insurance Carrier's Designated Contact
  • R Number Requests
  • Web Submission of Claim Forms
  • Web Submission of Medical Forms for Health Care Providers
  • XML Forms Submission
Email: WCBCustomerSupport@wcb.ny.gov
Telephone: (844) 337-6305
WCB Customer Support Unit Availability: Monday - Friday    8:30am - 4:30pm

For assistance with all other on-line services:

Contact the ITS Enterprise Service Desk

Email: fixit@its.ny.gov
Telephone: (800) 697-1323
Help Desk Availability: Monday - Friday    7:00am - 7:00pm