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Glossary of WCB Terms

NYS Workers' Compensation Board

328 State Street, Schenectady, NY 12305-2318    Connect on: blueF for Facebook   follow us on Twitter  
Customer Service Toll–Free Number
(877) 632-4996
(518) 462-8880

Monday, Thursday, Friday - 8:30 AM to 4:30 PM
Tuesday, Wednesday - 8:30 AM to 6:00 PM
Please call us at (877) 632-4996 for free language assistance services.
Llámenos al (877) 632-4996 si necesita ayuda gratis en su idioma.
請給我們打電話,號碼:(877) 632-4996,要求免費的語言協助服務。
Pod numerem telefonu (877) 632-4996 otrzymają Państwo bezpłatną pomoc językową.
Tanpri rele nou nan (877) 632-4996 pou jwenn sèvis èd gratis nan lang.
Chiamare il (877) 632-4996 per assistenza linguistica gratuita.
전화 (877) 632-4996 로 무료 언어 지원 서비스를 요청하십시오.
Чтобы получить бесплатные переводческие услуги, позвоните, пожалуйста, по следующему номеру: (877) 632-4996

Sending Information to the Board

Mail Fax E-mail the Board WCB Web Upload
Centralized mailing address for all claims and
claim-related documents:
Centralized fax number for claims and claim-related documents: For general information and questions:
WCB Web Upload Link

Web Upload Procedure Manual adobe pdf
NYS Workers' Compensation Board
Centralized Mailing Address
PO Box 5205
Binghamton, NY 13902-5205

How to FAX forms and other correspondence
to the WCB Claims Fax Number
E-mail claims related documents to:

E-mail Filing of WCB Claims Documents

Individuals seeking to serve legal papers on the Board should file their papers with the Office of the Secretary at 328 State Street, Schenectady, NY 12305. For questions, please call 518-402-6070.

Bureau/Office Contact Information

District Offices and Service Centers
for questions about workers' compensation on the job injuries/claims:
Long Island866-681-5354
Driving directions and other District Office information District Offices and Service Centers
Disability Benefits
for questions related to Disability off the job claims
(518) 462-8881 (800) 353-3092
Bureau of Compliance
for questions related to Workers' Compensation or Disability Insurance Coverage:
(518) 462-8882 (866) 298-7830
Advocate for Business
for questions related to employers' issues related to Workers' Compensation:
(518) 486-3331
(800) 628-3331
Advocate for Injured Workers
for questions related to injured workers:
(800) 580-6665
FAX – (518) 486-7510
Medical Director's Office
for information related to: finding an authorized health care provider, becoming an authorized provider, unpaid medical bills, medical fee schedules, medical guidelines, independent medical examination issues, and other health care related matters:
(518) 462-8885
(800) 781-2362
Disputed Medical Bill Unit
for information related to: unpaid medical bills and the HP-1 Process:
(518) 462-8885
(800) 781-2362
Fraud Referral Hotline (888) 363-6001
Administration (518) 462-8886
Alternative Dispute Resolution (518) 402-1144
FAX – (518) 402-0113
Finance (518) 474-9380
Human Resources (518) 474-2685
Office of the Executive (518) 408-0469
Office of General Counsel (518) 486-9564
Office of the Secretary
For information on subpoenas and other legal papers served on the Board
(518) 402-6070
Office of Security (518) 402-0172
Press Office (518) 402-6154 and (518) 408-0469
After Hours: (518) 322-8400
Rehabilitation Bureau (212) 932-8932
FOIL Requests: Information on Freedom of Information Law (FOIL) requests.
Subject Matter List
PPPL Requests: Information on Personal Privacy Protection Law (PPPL) requests.