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OnBoard will be temporarily unavailable for standard maintenance from 7:30 p.m. ET to 10:30 p.m. ET on Thursday, April 18, 2024. Prior authorization requests (PARs) with a due date of April 18, 2024 will be extended to April 19, 2024.

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Medical Portal New User Access and Administration

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Accessing OnBoard

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Dashboard Overview

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Notifications for Updates to Dashboard

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Generated Documents

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Respond to Request for Further Information (RFI)

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Independent Medical Exam Request Notification

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Claim Search

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Request for Decision on Unpaid Medical Bill(s) (Form HP-1.0)

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Medication PAR

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DME Submission

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Treatment/Testing PAR

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Change Confirmation PAR to Variance PAR

Webinar Recordings

  • OnBoard: Limited Release Q&A Webinar for Health Care Providers - June 2022: Video / Slides
  • OnBoard: Limited Release Phase Three / Treatment/Testing PARs Q&A Webinar for Health Care Providers - May 2022: Video / Slides
  • OnBoard: Limited Release Phase Two / Durable Medical Equipment PARs Q&A Webinar for Health Care Providers - April 2022: Video / Slides
  • OnBoard: Limited Release Training for Health Care Providers – Phase Two / DME PARs – March 2022: Video / Slides
  • OnBoard: Limited Release Phase One / Medication PARs & Requests for Decision on Unpaid Medical Bill(s) (Form HP-1.0) Q&A Webinar for Health Care Providers & Medical Suppliers – March 2022: Video / Slides
  • OnBoard: Limited Release Training for Health Care Providers – Phase One / Medication PARs & Requests for Decision on Unpaid Medical Bill(s) (Form HP-1.0) – February 2022: Video / Slides

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