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Frequently Asked Questions

  1. What forms are available for Web submission?
  2. Where can I find printable versions of Workers' Compensation Board forms?
  3. Can a company get a single User ID and Password for use by all employees of the company?
  4. How do I complete and submit a form online?
  5. What if I have attachments that need to be submitted with the online form?
  6. What do I need to do after submitting a form online?
  7. What is a PDF?
  8. Where can I get Adobe Reader?
  9. I submitted my form, but did not get a PDF back. What can I do?
  10. I recently upgraded and there is a problem with viewing the PDF.
  11. How do I reprint a form I submitted online?
  12. What is caching?

  1. What forms are available for Web submission? From the Web Submission of Claim Forms menu, select List of Available Forms. You may then select the "List of all Claim Forms Available for Web Submission" or a list of forms available based on your business relationship with the Board.

    Please note, some forms require a User ID and Password. If you do not have a user ID and Password visit the How to Register page to learn how to apply for one.
  2. Where can I find printable versions of Workers' Compensation Board forms? You may be able to print the paper version of the form from our list of Forms, or you can contact your local WCB District Office.
  3. Can a company get a single User ID and Password for use by all employees of the company? No. User IDs and Passwords are assigned to individuals, and can not be shared. If a company would like to request User IDs and Passwords for its employees, please review the information found under Web Submission of Claim Forms Registration.
  4. How do I complete and submit a form online? You can use your mouse or the Tab key to navigate through the form. Some fields (indicated by a * ) are always required, others will be required based on information you enter. When you finish filling out the form, select the "Submit" button.  Please wait while the information is processed.  If there is a problem with the information you have provided, you will be prompted to return to the form and correct the error. If there are no errors, the completed form will be returned to your browser window in PDF format. This may take a few minutes. You can then print this form and/or save it to your computer.
  5. What if I have attachments that need to be submitted with the online form? Attachments may be submitted with all medical forms and many of the other forms in Adobe format that are available for web submission. How to Add an Attachment
  6. What do I need to do after submitting a form online? The Workers' Compensation law requires you to maintain records of certain forms. You need to keep a copy of the Adobe PDF form that was displayed in your browser after you submitted your form. You can print the image or save a copy on your computer. Certain forms require you to also provide copies to the claimant, employer, insurance carrier, claimant representative, etc.
  7. What is a PDF? A PDF is a Portable Document Format, a universal file format that preserves all the fonts, formatting, graphics and color of any source document, regardless of the application and platform used to create it. It can be shared, viewed, and printed by anyone with free Adobe Reader® software.
  8. Where can I get Adobe Reader? You can get the latest Adobe Reader® from www.adobe.comLink to External Website
  9. I submitted my form, but did not get a PDF back. What can I do? If you don't get a confirmation PDF back, then the Board did not receive your form so you will need to resubmit the form.

    If you recently upgraded your Adobe Reader, see question 10, and try to resubmit the form. If you are still unable to submit the form, please contact the NYS Workers' Compensation Board.
  10. I have a problem with viewing the PDF. Within Adobe, choose the menu option Edit, select Preferences. On the left hand side of the Preferences window, select Internet. If the checkbox "Display PDF in browser" is not checked, check it and then select OK. If it is checked, un-check it and re-check it. Select the menu option Help and then select Repair Adobe Reader Installation.
  11. How do I reprint a form I submitted online? You will need to contact your local WCB District Office to obtain a copy of the form if:
    • The form was not submitted by logging on with a User ID and Password.
    • It has been more than 30 days since you submitted the form.
    • You are unable to find the form you are looking for using the search function.
    Please note: this copy will not be available for three business days from the date you submitted the form on the web.

    To use the search function on the Online Forms Submission page:
    Select the form from the List of Available Forms page and enter your User ID and Password. On the Online Forms Submission page, select from the drop down list what you want to "Search By" (Last Name, Form Type, Case ID...), then enter corresponding information from the form, such as the Claimant's last name, in the 'Search For' field. Choose the Search button on the bottom of the window. A list of the forms that you have submitted will be displayed, based on the information you entered. If you want to reprint a form, select the radio button to the left of the form and then press the View PDF button to open that form in your browser window.
  12. What is caching? The "cache" is a folder on your hard drive that your browser uses to store information from pages you have visited so that the next time you visit, those pages will load faster. When the cache fills up, performance can slow down. It's a good habit to clear your cache from time to time.