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OnBoard Training: Payers Notifications for Updates to Dashboard

Training: Payers

Within OnBoard, users can opt in to receive email or text message notifications when a new item has been added to their dashboard.

To receive notifications, select My Profile > My Account from the top menu, then confirm your email address and phone number. Check the type of notifications you want to receive at the bottom of the page, under Notification Preferences.

*To sign up for SMS/text message notifications, the Phone Type must be set to Mobile.

My Account Page

After selecting your notification preferences, select Save.

If you opted to receive text message notifications, a pop-up confirmation will appear.

Opt In Confirmation Notification

If you unchecked Text Messaging Opt-in to no longer receive text message notifications, a pop-up confirmation message will appear.

Opt Out Confirmation Notification

If you opt in or out of receiving PAR Status Updates - Email or New Item in Queue - Email, an alert message will appear at the bottom of your screen, notifying you that you have successfully updated your profile.

Profile updated successfully

Notification Examples from OnBoard

Email Notifications

When there is a change to a PAR status in OnBoard, users who have selected to receive email notifications will receive an email, similar to the example below, which includes the notification of PAR status change, claimant name, PAR type, PAR ID number and Claim Admin Claim Number.

Change in Par Status Email Notification

When there is a new PAR assignment added to your queue, users who have selected to receive email notifications will receive an email, like the example below, which includes notification of the new work item and the claimant's name.

New PAR Email Notification

Text Message Notifications

After opting to receive text message notifications from OnBoard, users will receive the confirmation text message seen below.

Confirmation Text

When there is a change in PAR status in OnBoard, users who have selected to receive SMS/text message notifications will receive a text message for most PAR status updates. The text message will include the PAR ID number.

PAR Update Text Notification Example