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Glossary of WCB Terms

Frequently Asked Questions


  1. Do the notices arrive by e-mail?
  2. What format are the notices in?
  3. How often are notice files created?
  4. How do I print out the notices?
  5. How does my company representative know if he/she has printed all the notices for the day?
  6. How can I view notices without having to print them?
  7. If I go into production receiving electronic claim notices, will all notices stop arriving by mail?

  1. Do the notices arrive by e-mail? No. Your company representative has to download a file from the Board's web site containing your company's notices. The Board assigns your organization a User ID and Password to access a directory containing your company's notice files. The files can be retrieved using a web browser or FTP.
  2. What format are the notices in? The notices are in the Adobe PDF format and readable by the free Adobe Reader software.
  3. How often are notice files created? Notice files are placed in your company's directory on the Board's web site on a daily (business day) basis. If there are no notices for a company for a particular day, then there will be no notice file for that day.
  4. How do I print out the notices? You use the print function from within the Adobe Reader software.
  5. How does my company representative know if he/she has received or printed all the notices for the day? When the downloaded file is unzipped into all the individual notice files (extension of '.pdf') there is also one text file (with extension '.txt'), which is used to reconcile what was received and printed. The text file contains three lines providing information on the number of notices contained in the zip file, the number of pages that would print on a duplex printer, and the number of pages that would print on a simplex printer. The number of notices and pages actually printed can be compared with the information in this text file.
  6. How can I view notices on the PC? You need to download and install the free Adobe Reader software from Adobe's website: www.adobe.com
  7. If I sign up for receiving electronic claim notices, will all notices stop arriving by mail? No. The first step is a parallel test mode for up to 90 days where your company receives both the electronic and the paper notice. After the parallel test, your company may move to production mode where most paper notices are no longer mailed (see exceptions below), or the electronic notices are stopped and you return to getting your notices by mail.

    Exceptions include:
    • A physical attachment needs to go with a notice. In that case the notice is printed and mailed with the attachment.
    • Disability Benefit notices are not currently part of this system, so they continue to be sent by mail.
    • If your company is put on notice for a case, but the company's WCB Identification Number is not entered along with the name, then the computer system is unable to generate an electronic notice, and a paper notice is mailed.
    • Correspondence pertaining to Board appeals is mailed.