Date: April 18, 2014
The Workers’ Compensation Board (the Board) is working with lead contractor New York State Industry for the Disabled (NYSID) to transition its document scanning services to a new vendor, Xerox. Xerox, with its partner Paper Alternative Solutions, Inc., is in the planning stages of opening a new facility in Endicott, New York. The projected target date for this transition is June 1, 2014, with all Board document processing becoming fully operational with Xerox by July of 2014.
In addition to costs savings anticipated with this new contract, the Board anticipates improvements to Board process and operation based on contracted performance by Xerox. The Board, NYSID, and Xerox are making a dedicated effort to employ disabled New Yorkers: more than half of the staff performing the contracted service will be disabled. Working together, Country Valley Industries—ACHIEVE is in partnership with Xerox State & Local Solutions, Inc. through NYSID, to identify workers who will all be hired as Xerox employees.
As the contract with the current vendor approaches conclusion, we enter a period of transition. The Board, through NYSID, is working closely with both vendors in a cooperative effort to minimize any effect on our stakeholders.
The Board is aware of some transitional delays and difficulties in the document scanning process. The length of time between a document’s receipt and its placement in the case folder was temporarily longer than both historical averages and the interval of time as dictated by current contract. The Board is closely monitoring the processes related to the inclusion of scanned documents into the case folder and, after a recent intervention, has made changes to reduce the time to historical levels.
While we hope for a seamless transition, we realize some delays are possible. We will remain vigilant in monitoring both vendors during the transition process and communicating with interested parties in the event of any change.
Please continue to send all claims-related mail to the Board’s centralized mailing address:
New York State Workers' Compensation Board
Centralized Mailing Address
PO Box 5205
Binghamton, NY 13902-5205
Parties who experience difficulties in particular cases should contact the Board directly at (877) 632-4996. Thank you for your patience.
Robert E. Beloten