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Workers' Compensation Board

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Workers' Compensation Board Press Releases

April 2, 2012

New York State Workers' Compensation Board Announces
Plan to Modernize its Operations

Modernization will drive efficiencies; reduce waste and friction costs by leveraging state-of-the-art technology to improve service to injured workers and businesses

The New York State Workers' Compensation Board today released a Request for Proposal (RFP) for a reengineering project that will revolutionize the way claims are processed and monitored in the state. The RFP will help create a new claims environment that drives system performance and efficiency by greatly improving the way stakeholders interact with each other and the Board.

The project will leverage business process improvements and cutting-edge technology to create efficiencies across all areas of the Board's functions, leading to improved service to New York's businesses and injured workers.

"For too long, waste, delay and abuse have infected New York's workers' compensation system. This modernization project is a significant step in curing those problems," the Board's Executive Director Jeffrey Fenster said. "Working with our stakeholders, the Board is committed to making New York a national leader in workers' compensation."

The Board's modernization project will:

This project builds upon the Board's earlier announcement that it will transition from a paper to an electronic employer report of injury system by adopting a national reporting standard. Currently, the Board accepts New York-specific claims information from employers and insurance carriers through paper submission. Beginning in 2013, these submissions will be required to match the national standard and be made electronically.

To view the RFP please visit