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Workers' Compensation Board

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Hornell Customer Service Center

Hornell Customer Service Center

State Office Building - 107 Broadway
Hornell, NY 14843

PHONE – (866) 211-0644
HOURS – 8:30 AM to 4:30 PM


From Route 17 East and West:

Take Rt. 17 W to Exit 34S (Hornell, not Arkport). Coming off the exit, merge into one-way traffic and follow this road into downtown Hornell, a couple of miles. As you come into downtown, go through a few traffic lights. On your right, just past Friendly's you will see a red brick school, the Court House and the Evening Tribune Building. (All in the same block.) At the next light after Friendly's, veer right onto a little turn-off. Just as you make the right turn, immediately to your left you will see the back of the State Office Building -- it has about ten parking spaces in the back, or parking on the street. From the front entrance, there will be an information desk on the right to sign in with the guard for parking. The waiting room and hearing rooms are on the left down the right-hand hallway.

From the North:

Take 390 South to Exit 4 to Route 36S to Hornell. Once past Arkport (on Route 36S), there is about 8 traffic lights to Hornell Main Street. Cross Main Street, stay on 36S. Take right-hand turn at next traffic light, to the back drive into the State Office Bldg., where the WCB office is located.