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Workers' Compensation Board

BPR Project Sponsor Update

November 2014 Update

Hello! The teams on the BPR project initiatives have nearly concluded a very successful month of outreach meetings and webinars that I want to tell you about. To ensure that the project deliverables meet the needs of our stakeholders, the teams have been reaching out to stakeholders for their comments and suggestions. Outreach has been a major theme in November, and will continue to be in December. I’d first like to take a moment to review all of the activity of the past month, and then tell you about what we have on deck for December.

The Board’s Advisory Council had its inaugural meeting at the Board’s Schenectady offices earlier this month. The 18-member council got off to a great start and will meet periodically to discuss matters that affect the workers’ compensation system.

A number of webinars have been held this month to support the BPR project initiatives. By the time this update is posted, NYSTEC and the internal Medical Portal project team should be finished with six requirements-gathering webinars with the stakeholder Focus Groups. As I have mentioned, NYSTEC is our consultant for the Medical Portal project. Their primary role is to obtain business requirements from the Board and stakeholders on the medical portal. The team is very excited about the great ideas that have come out of these sessions. This feedback will be very important in shaping the functionality of the medical portal.

The Payor Compliance and Quality Medical Care project teams have also been doing their share of outreach. On the compliance side, the Payor Compliance project team hosted a webinar for payors about what the new monitoring will be measuring and how they will do it. Education and training of system participants on performance standard metrics and improving performance will be a big priority for the new unit. The Quality Medical Care team gave a webinar on the Non-Acute Pain Medical Treatment Guidelines. The webinar provided great information about treatment approaches to non-cute pain.

A new injured worker survey was posted to the website on November 5th. The survey is designed to elicit information about the injured worker’s experience at hearings. The survey is also available in paper form at all the district offices.

Coming up, the District Dialogue meetings that I mentioned last month are almost upon us. Meetings have been scheduled for December in all of the district offices. Additional requirements-gathering meetings for the medical portal have also been scheduled in the district offices for December. These meetings are open to any stakeholder. They will be a great opportunity to offer ideas about the features of the portal. Please see the Events page in the BPR section of the Board’s website to view the schedule of events December. I hope you will be able to make one of these sessions!

With Thanksgiving fast approaching, this is a good time for me to express my gratitude for your continued participation in the BPR project. Our outreach initiatives are an important avenue of communication, and I just want to say thank you to those of you who have attended Focus Group meetings, District Dialogues, and listened in on webinars. The BPR mailbox ( is always available to you to send in your questions, comments or latest idea. I hope you all have a wonderful Thanksgiving with your family and friends. Thank you again for being part of the BPR project.

K. Brian Collins

K. Brian Collins
BPR Project Sponsor