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Workers' Compensation Board

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BPR Project Sponsor Update

June Update

I’m very pleased to tell you that the BPR implementation phase has begun!

A great deal of work has been accomplished to get to this point. I would like to thank all of our stakeholders for their participation in the planning phase. The extensive outreach the Board conducted has given the Board great insight into how to improve the overall system. Our injured workers survey, with over eight thousand responses to date, provided crucial first-hand descriptions of what injured workers experience as they make their way through the system. Our Focus Groups and Advisory Group, whose feedback during the planning phase helped to shape the recommendations, will continue to meet during the implementation phase so that we do not lose their important input. Your contributions have been invaluable.

The first set of initiatives that we will move forward with now is:

  • Medical Fee Schedule
  • Payor Compliance
  • Medical Billing & Reporting Portal

These three initiatives are truly the start of something big. We chose to start with these three because they offer the best balance among a number of priorities. First, we wanted to start with initiatives that could be accomplished within a relatively short period of time in order to jump start the implementation phase. Next, we wanted to choose initiatives that would resolve some longstanding or pressing problems at the Board. The benefits gained from these projects will inspire and provide a solid foundation for the next set of projects. Finally, the first projects offer direct benefits to injured workers.

I want to assure you that this is the start of the BPR implementation phase. We have been working with both acting executive director, Mary Beth Woods, and our new BPR Program Manager, Deena Jones, to ensure that these initiatives get off to a good start and to plan when the other initiatives will be implemented.

In June/July, we will be conducting a series of roadshows in our district offices to kick-off the BPR implementation, give insight into the initiatives, speak with external stakeholders, and identify next steps. We will also kick-off internal working teams and continue to utilize the expertise of the Advisory and Focus groups. Dates and times of the open sessions for our external stakeholders are listed on the BPR webpage at: The BPR project team hopes to see you at one of the upcoming events to learn more about the three initiatives.

There will be a webinar for those unable to attend an in-person session. Additional details on the on the date and time of the webinar will be coming soon. The BPR team will also be involved in the Board’s preparations for the 100th anniversary of the Worker’s Compensation Law in New York. A 100th anniversary conference is being planned for July 15th, so mark your calendars!

As always, please monitor the BPR section of the Board’s website for the latest news and information. If have a comment or other feedback to contribute, please don’t hesitate to send the BPR team an email. You must be tired of hearing me say this, but it bears repeating. The feedback we receive from the BPR mailbox is no less important than feedback we receive from any other source. I encourage you to submit your suggestions and ideas to:

There will be more opportunities for communication and feedback in the coming weeks. I hope you are as excited as I am about the start of the implementation phase. We all have a big stake in the success of this project, and I am so grateful for your continued participation. Thank you!

K. Brian Collins

K. Brian Collins
BPR Project Sponsor