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Workers' Compensation Board

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BPR Project Sponsor Update


January Update

Happy New Year! I hope all of you enjoyed the holiday season with your family and friends. I am excited about what the New Year holds for the BPR project. We have made great strides in the last 16 months, and I’m sure we can use this momentum to continue the Board’s transformation.

First, I am pleased to announce that the injured worker hearing site surveys have been received and have been analyzed. There were 284 total responses; however, not all respondents answered all of the questions. Two things that jumped out from the survey were the need for meeting space so that injured workers can meet privately with their attorneys and more comfortable seating in the waiting area. I am confident that the information we gained from the survey will enable us to make the Board’s hearing sites more accessible and comfortable for injured workers. We would like to thank everyone that took the time to complete the survey; your feedback is invaluable and will aid us as we move forward to improve the injured worker hearing process.

I have an update on the business requirements of the medical portal. As you are probably aware, the project team used the December District Dialogue meetings to gather comments and requirements from stakeholders for the portal. The team is making great progress on compiling the comments, and they anticipate publishing them in early February. Identifying stakeholders’ business requirements is an essential step in the success of this project. I am very eager to see how this feedback will influence the features and functionality of the new portal. I appreciate the participation of all the stakeholders who attended these sessions. It is very important.

I would also like to remind you that a free e-learning training program has been created to support the new Non-Acute Pain Medical Treatment Guidelines and the revised Guidelines for specific body parts (mid and low back, neck, shoulder, and knee) and carpel tunnel syndrome. The program includes medical and non-medical courses. The medical courses enable providers to earn CME credits. Please see the Medical Treatment Guidelines Training page on the Board’s website for more information.

A short Update this month, but the year is new and we’re just getting started! I hope you will continue to send your comments and questions to the BPR mailbox (BPR@wcb.ny.gov). It is a great way to send off an idea or comment as you think of it, and the easiest way to make your voice heard.

K. Brian Collins

K. Brian Collins
BPR Project Sponsor